FAQs for Clinics

BnTRx is integrated practice software to manage the various requirements for processing the drug botulinum toxin (all brands available) before, during and after clinic. It is especially designed for PBS-funded botulinum toxin.

BnTRx has been developed to save clinic time from processing paperwork and tracking stock. The software;

• Collects and keeps patient co-payment details, and then automatically triggers the co-payment after the patient is treated for all subsequent visits.
• Allows you to send prescriptions to the S94 pharmacist via digital upload.
• Does the re-ordering work for you for all brands as the S94 pharmacy takes care of your re-orders according to your usage and the schedule you select.

Registration and setup is achieved at https://clinic.bntrx.com.au/register. Be sure to follow all simple steps including your preferred delivery option.

BnTRx is under proprietary ownership by the Australian company, Integra Medical Group Pty Ltd. It is not sponsored in any way by the pharmaceutical manufacturers. Although processing all brands of b.toxin, the partner S94 pharmacy, HPS Pharmacies, is the preferred partner for Ipsen, manufacturers of Dysport®.

There are no hidden costs or costs for extra requirements such as clinic support.

Via a transaction fee for patient copayment (for patients using credit and debit card). It is illegal for a third-party provider to procure any part of a patient copayment.

No, continue with your previous method of ordering and delivery right up until day one of BnTRx. After you commence processing scripts through BnTRx, HPS Pharmacies starts ordering for you by matching your usage to every subsequent order. In addition, HPS will notify the manufacturer that you are now presenting scripts to them. Be sure to;

• Count and record your PBS vials on that first day (as stock on hand in the ‘stock’ tab). It is also advisable to record the batch number of the vials on hand.
• Process that quantity of vials as scripts to HPS. HPS will not accept financial liability for PBS stock that does not come through in prescriptions.

The ‘replenishment’ method of ordering has been proven to work successfully in busy (greater than 30 patients per week) practices over an extensive trial of 18 months.

No to each question. You are under no obligation to an S94 pharmacy. The vials you have on hand have been ordered directly from the company. That company has notified a pharmacy of the delivery. When you commence with BnTRx, HPS Pharmacy will notify the relevant company that prescriptions are now being sent by your clinic to them. The company will then invoice HPS for the number of vials on each prescription you have uploaded.

HPS Pharmacies has a dedicated b.toxin team of pharmacists. You can adjust your vial allocations and quantities per doctor as well as suspend delivery by calling or emailing the HPS team on;

Yes, this is necessary for now. These are however not required within 7 days or even a fortnight. For busy clinics, once monthly will suffice. Contact HPS on the provided number or email to send you reply-paid envelopes. HPS require the scripts for their claim from the government.

ADF members and DVA patients follow different billing pathways. First confirm whether the patient is a current serving ADF member with an EPID number or a DVA patient receiving treatment through the usual PBS clinic pathway.

For a current serving ADF member, ask for their EPID number and add ADF and the EPID number to the patient name field in BnTRx. Tell the patient not to enter credit card or bank account details, then complete and submit the BnTRx order normally. If the complete details do not fit in the name field, email the patient's name and EPID number to b.toxin@hpspharmacies.com.au. Send HPS any supporting approval or billing documents it requests. The clinic should not collect a personal co-payment from the patient.

For a DVA patient or veteran receiving treatment in a clinic, use the normal PBS workflow. Register the patient normally, record their applicable Medicare or concession status, complete the usual consent and payment setup, and apply the PBS co-payment associated with their eligibility. A DVA or Gold Card does not automatically exempt a patient from the PBS co-payment in a clinic.

Different arrangements may apply when a DVA patient is admitted to hospital. If the patient's status or payment pathway is unclear, contact HPS at b.toxin@hpspharmacies.com.au or (02) 6153 6474 before collecting payment details or submitting the order.

If an ADF patient has already entered personal payment details, contact HPS before the order is processed. Provide the patient's name and EPID number and explain that the treatment is funded through the ADF third-party pathway.

The BnTRx software is purpose-built for PBS b.toxin. You can order private stock via HPS Pharmacies. Call or email HPS on;

Yes, all 3 three companies have been shown the system, understand the benefits to clinics, and approve of HPS Pharmacies as an appropriately experienced and qualified S94 partner.

Integra Medical Group does not sell or hand-on any data that would enable identification of patients nor clinics and injectors. Please review our privacy policy.

Your information will only be stored on computer systems that are located in Australia. We implement strict technical and procedural controls to protect it. These include:

• Ensuring that access to our systems is highly restricted and controlled.
• Implementing physical and logical security measures across our organisation.
• Using strong encryption and masking techniques/tools to protect the flow of data.
• Limiting access to your information to specific staff who need it in order to perform a task or function.
• Security is everyone’s responsibility. Help us protect your information; don't use the same password twice and log out when you are finished using the Platform.

The experience has been that over 80% of patients are able to register unaided using the QR Code. Of course, there will be those that can’t manage it.

If you have concerns about the change-over period, we are happy to provide in-clinic help as required. Please reach out at support@integramedical.au and we will organise a time to come to train staff, or even be there for your first clinics.

No. BnTRx has been developed by leaders in this area of therapeutics and in conjunction with large clinics. It has in-built sufficient flexibility to allow you to continue your practice in a manner which is familiar to your clinic.

No, BnTRx is web-based and standalone and should be viewed as a pharmacy portal for copayment, dispensing and ordering PBS b.toxin. Although BnTRx maintains a record of all treatments, details are limited to PBS requirements only.

Please refer all support requests to support@integramedical.au or call 02 5603 8821.

If your request is anything to do with scripts, stock and co-payment, HPS will deal directly with you on the matter. If your request is tech (software) related, HPS will triage to a tech support person for you.

Under the ‘Admin’ tab, you can add multiple doctors and admin users within your clinic. You can choose to process prescriptions and manage vials per doctor or under one injector overall.